Frequently Asked Questions
Find answers to commonly asked questions about Restonic mattresses and services.
Mattress Shopping Guide
How do I know if I need a new mattress?
If you have aches and pains, are tired more than you think you should be, sleep on a mattress 7-10 years old, it’s time to start shopping for a new mattress.
Should I replace my box spring (foundation) when purchasing a new mattress?
It depends on your box spring’s condition and your new mattress type. If your box spring is old, sagging, or damaged, replacing it ensures better support and extends your mattress’s lifespan. Some modern mattresses need a solid or slatted foundation instead of a traditional box spring. Also, check the warranty—using an improper foundation might void it. If your current box spring is in good shape and compatible, you may not need a new one.
What should I do with my old mattress?
You can donate, recycle, sell, repurpose, or dispose of your old mattress. Check local options for the best solution!
How do I shop for a new mattress?
Consider your sleep needs, preferred firmness, and budget. Test different options in-store or check reviews online. Look for trial periods and warranties for peace of mind.
How do I know the type of mattress I should purchase?
Consider your sleep position, firmness preference, and any specific needs like back support or cooling. Testing mattresses in-store or checking trial periods can help you decide.
How can I find a retailer in my area?
You can check the brand’s website for a store locator, search online for nearby retailers, or visit major mattress stores in your area.
What type of research/reviews should I read?
Look for customer reviews, expert ratings, and comparisons on factors like comfort, durability, and support. Check trusted sources, verified buyer feedback, and independent mattress review websites.
How much does a Restonic mattress cost?
Restonic mattresses come in a variety of models and price points to suit different preferences and budgets.
What size mattress do I need?
The right mattress size depends on your space, sleeping habits, and who will be using it. Here’s a quick guide:
- 90×200 cm – Best for kids, single sleepers, or small spaces.
- 100×200 cm – Good for taller single sleepers or dorm rooms.
- 120×200 cm – Offers more space for solo sleepers or a cozy fit for couples.
- 160×200 cm – Ideal for couples or those who like extra room.
- 180×200 cm – Great for couples who want maximum space.
- 200×200 cm – Best for taller sleepers needing extra legroom.
Consider your room size and sleeping needs before choosing!
Mattress
How do I care for my mattress?
To keep your mattress in top shape, follow these care tips:
- Use a Mattress Protector – Shields against spills, dust, and allergens.
- Rotate Regularly – Rotate every 3-6 months to prevent uneven wear.
- Keep It Clean – Vacuum occasionally and spot-clean stains with mild detergent.
- Support It Properly – Use a sturdy foundation or bed frame to maintain shape.
- Avoid Jumping – Prevents damage to the internal structure.
- Let It Breathe – Air it out occasionally to reduce odors and moisture buildup.
With proper care, your mattress will stay comfortable and last longer!
How long does it take to get used to my mattress?
It typically takes 30 to 60 days for your body to fully adjust to a new mattress. During this period, your mattress also settles and conforms to your body. If it still feels uncomfortable after this time, consider adding a mattress topper or checking if your foundation provides proper support.
Why does my new mattress have an odor?
A new mattress may have a slight odor due to the materials and manufacturing process, commonly known as “off-gassing.” This is normal and usually fades within a few days. To speed up the process, place your mattress in a well-ventilated room, remove any plastic covering, and allow fresh air to circulate.
Do I rotate or flip my mattress?
It depends on the type of mattress you have. Most modern mattresses are one-sided and should only be rotated (head to foot) every 3-6 months to promote even wear. Double-sided mattresses can be both flipped and rotated on the same schedule. Always check the manufacturer’s recommendations for the best care.
Should I purchase a mattress pad/protector? Why do I need one?
Yes, a mattress pad or protector is highly recommended. It helps keep your mattress clean, protects against spills, dust, and allergens, and extends its lifespan. Some protectors also add extra comfort and breathability. Many warranties require using a protector to remain valid.
How long should my mattress last?
A high-quality mattress typically lasts 7 to 10 years, depending on the material, usage, and care. Regular maintenance, such as using a mattress protector and rotating it periodically, can help extend its lifespan. If you notice sagging, discomfort, or poor sleep quality, it may be time for a replacement.
Is my mattress fireproof?
Most mattresses meet federal fire safety standards and are fire-resistant, but they are not completely fireproof. They are designed to slow down the spread of flames, giving you more time to react in case of a fire. Always follow safety precautions, such as keeping open flames and heat sources away from your mattress.
What if I stained/soiled my mattress?
If your mattress is stained or soiled, clean it immediately using a mild detergent and cold water, avoiding excessive moisture. Do not scrub, as it can damage the fabric and foam. If your mattress has a removable cover, check the care instructions. Using a mattress protector can help prevent future stains and extend its lifespan.
Are body impressions normal on my mattress?
Yes, body impressions are normal on your mattress. Over time, the comfort layers adapt to your body shape, providing personalized support. Regularly rotating your mattress can help minimize impressions and ensure even wear.
Restonic Warranty Info
How do I file a warranty claim?
To file a warranty claim, follow these steps:
- Check Your Warranty – Review the warranty terms provided with your mattress to confirm coverage.
- Gather Documentation – Prepare your proof of purchase (receipt) and photos of the issue.
- Contact the Retailer or Manufacturer – Reach out to the store where you purchased the mattress or the manufacturer’s customer service.
- Follow Instructions – They will guide you through the claim process, which may include an inspection or additional paperwork.
If you need further assistance, visit the manufacturer’s website or contact their support team directly.
What does the Restonic warranty cover?
The Restonic warranty typically covers manufacturing defects, such as:
- Sagging or indentations beyond the warranty threshold (when used with proper support)
- Faulty materials or workmanship, including broken or loose coils, foam defects, or stitching issues
- Seam separation or fabric flaws that affect mattress performance
It does not cover:
- Normal wear and tear
- Comfort preference changes
- Stains, spills, or improper care
- Damage due to misuse or an improper foundation
For full details, check your warranty card or visit Restonic’s official website.
Do I need to register my warranty?
Warranty registration requirements vary. Check your warranty card or Restonic’s website to see if registration is necessary for coverage.
Why do I need to keep the law tag on my mattress?
The law tag provides essential information about your mattress, including manufacturing details and warranty eligibility. Removing it may void your warranty.
What is the warranty claim process?
To file a warranty claim, follow these steps:
- Review Your Warranty – Check the warranty terms to ensure your issue is covered.
- Gather Information – Take photos of the defect and locate your purchase receipt and law tag.
- Contact the Retailer – If you bought the mattress from a store, start the claim process with them.
- Submit a Claim – If required, submit your claim through Restonic’s website or customer service.
- Inspection & Resolution – Your mattress may be inspected, and if approved, a repair or replacement will be provided based on the warranty terms.
Miscellaneous questions
How do I contact customer service?
You can contact Restonic customer service by:
- Visiting the Website – Check the official Restonic website for support options.
- Calling Customer Support – Find the customer service phone number on your warranty card or website.
- Emailing Support – Send an email with your inquiry and relevant details.
- Reaching Out to Your Retailer – If you purchased from a store, they might assist with your concerns.
- Checking Social Media – Some brands offer support through social media platforms.
Will my sheets fit?
Sheet fit depends on your mattress size and thickness. Standard sheets should fit most mattresses, but for thicker models or pillow-top designs, you may need deep-pocket sheets. Always check the sheet dimensions to ensure a proper fit.
Is there a weight capacity for a Restonic mattress?
Yes, Restonic mattresses have weight limits that vary by model. Most can support 250-300 lbs per person for a queen or king size. For exact specifications, check with the retailer or manufacturer.
Is there a comfort guarantee?
Restonic does not offer a universal comfort guarantee, as policies vary by retailer. Check with the store where you purchased your mattress for details on trials, returns, or exchanges.
Need Help?
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marcomm@restonic.id
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